FAQs

Online Application

How is ZA Insure different from a traditional insurance company?
Can I apply for ZA Insure's policy if I am not a Hong Kong resident?
What documents do I need to prepare to complete the whole application process?

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Policy Services

How do I manage or make changes to my policy?
How do I update my contact details?
How do I update the expiry date of my credit card?

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Claim Support

How do l file a claim?
Which countries am I covered?
Do I need to submit the original copy for claims?

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General

Who we are?
What is the background of ZA Insure?
Which company(ies) is/are ZA Insure's partner(ies)?

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Account

What is ZA Fam?
How to register as ZA Fam member?
How to login into ZA Fam?

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Services & inquiries

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